The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies an
POSITION PURPOSE Responsible for providing excellent and effective client service on all systems that Broll FM Division may use or acquire. As a Night Shift Customer Relationship Consultant – you are responsible for the monitoring of the dtic Facilities Management email box, logging calls on Archi