Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
JHB002475-TR-1 We are recruiting for a Senior Helpdesk Support Engineer. Customer Service Receive calls
Customer Service
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Agreements
* Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
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Service Level Agreements Analysing and Assessing Helpdesk - Ensure all Calls logged on Help Desk Clean
limited to: Assisting users on issues logged via the Helpdesk System. Liaising with Supervisor or IT Manager
free of errors or bugs. Manage calls logged with Helpdesk Provide hands-on system administration support to the SAGE X3 system. Manage calls logged with Helpdesk Ensure that calls are closed within the SLA times
teachable attitude and excellent teamwork. Reports To: HelpDesk Manager & Line Manager The key responsibilities
line backlog or approved and assigned through the helpdesk solution by the Team Lead. Any tasks not specified supported Africa Technology product line backlog or helpdesk, unless agreed with the Team Lead. Approach The tasks as assigned through the product backlogs and helpdesk. Service Line project tasks as assigned through