leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible the firm. Duties and Responsibilities Manage the Helpdesk support staff by defining and establishing schedules needed Gather and analyze metrics to benchmark the Helpdesk workload/performance and identify trends in call services, and overall customer satisfaction Train Helpdesk staff on operational procedures and troubleshooting training on new hardware and/or software applications Helpdesk Support for up to 700 users. Ensure that staff
leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible the firm. Duties and Responsibilities Manage the Helpdesk support staff by defining and establishing schedules needed Gather and analyze metrics to benchmark the Helpdesk workload/performance and identify trends in call services, and overall customer satisfaction Train Helpdesk staff on operational procedures and troubleshooting training on new hardware and/or software applications Helpdesk Support for up to 700 users. Ensure that staff
meet quality standards 2. Helpdesk Support a. Complete all valid helpdesk within reasonable time b. Provide
(TCF) 2. Provide 2nd line support to users on helpdesk 3. Boardrooms and printers Assist with first line
(TCF) 2. Provide 2nd line support to users on helpdesk 3. Boardrooms and printers Assist with first line
(TCF) 2. Provide 2nd line support to users on helpdesk 3. Boardrooms and printers Assist with first line
Assist in analysing, assigning, and escalating helpdesk support calls.? Report and escalate issues to
of all documentationRaise non-conformances with Helpdesk External Sales: Check portals for leadsIdentify
requests via the electronic Plant Maintenance Helpdesk system and ensure efficient quality service delivery