support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding management industry Previous experience in a call center environment is highly advantageous Strong understanding interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding management industry Previous experience in a call center environment is highly advantageous Strong understanding interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
assesses the quality of performance of contact center staff, monitors communications, and recommends
• Contact Center Quality Assurance: Assess the quality of performance of contact center staff who interact management
• Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary
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• High school diploma with 1-2 years of Call Center Experience.
• Advance English level with
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly Changing of area code dialling • Monitoring available workload • Creating of staff accounts on the Vici 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
Operations Administrator job vacancy available. Minimum Requirements: Preferably have Operations experience administration involved Answering & Screening calls Relaying accurate messages to relevant department/person
Oracle or MSSQL DBA. Experience working in a high-availability environment with multiple operational instances GG Architecture Solid understanding of high availability and disaster recovery requirements System infrastructure ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
in line with the company strategy. Positions available in Johannesburg, Durban and Cape Town. Requirements: customers/agents by discussing client requirements either via call centre or over e-mail advising on suitable options
your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities: