resources with technical advice. Manage calls though the service desk to SLA. Be based / travel to clients
consider your application as unsuccessful. Managing service desk(s) (Stores Queries) Receiving and dispatch
desk strategy Establishing and managing processes for Service Desk Management Ensuring that the incidents
input to business requirements
Gather as much information as possible and log the call. Dispatch the next available Field Service Technician. Provides support and guidance to the Service Team.
The Candidate will be working in a service desk / call centre environment and having a team player is very important. The successful candidate will report to the Service Desk Manager.
environment (5 years)
• Experience managing a Service desk (5 years)
• Experience managing Audio
Support environment (5 years) Experience managing a Service desk (5 years) Experience managing Audio Visual Support environment (5 years) Experience managing a Service desk (5 years) Experience managing Audio Visual
printers and Mobile devices.