(Pty) Ltd has a vacancy for a Senior Corporate Ticketing Consultant in Johannesburg. Responsibilities · provide a reliable and efficient service, processing tickets quickly and accurately and producing a high-quality procedures. · Issuing and re-issuing of all air tickets and EMD's within the GDS. · Creating bookings on before ticket is issued. · Ensure fare rules are read and clearly understood. · Ensure all tickets are sent · Assisting with queries from ITCs and other Ticketing Customers Requirements · Minimum 4 years in corporate
beginning of an exceptional travel experience. If ticketing forms part of who you are, you MUST meet our dynamic searching for a driven and detail-oriented Senior Ticketing Corporate Consultant to join our fantastic company in-depth knowledge of domestic and international ticketing. To succeed in this role, Amadeus experience is provide a reliable and efficient service, processing tickets quickly and accurately and producing a high-quality Good geographical knowledge. Sound knowledge of ticketing, fares, and rules for both domestic and international
international exams)
international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring
client satisfaction. • Updating of documents and tickets being worked on. • Working against strict deadlines all opportunities in the process of finishing a ticket, project, or task resulting in satisfied customers/colleague as needed. • Maintains accurate records of all tickets resolved, tasks done, resolutions followed, projects Responding to incoming email and phone enquiries and tickets. • Representing the company at trade exhibitions and ICT Manager immediately. • First respond to tickets within 2 hours • Make sure that staff data are
client satisfaction. • Updating of documents and tickets being worked on. • Working against strict deadlines all opportunities in the process of finishing a ticket, project, or task resulting in satisfied customers/colleague as needed. • Maintains accurate records of all tickets resolved, tasks done, resolutions followed, projects Responding to incoming email and phone enquiries and tickets. • Representing the company at trade exhibitions and ICT Manager immediately. • First respond to tickets within 2 hours • Make sure that staff data are
delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved within and operational excellence. Key Responsibilities Ticket Management: Receive calls and inquiries from clients the issue, and create a support ticket in the system. Delegate the ticket to the available and most appropriate Follow-up and Coordination: Monitor the progress of tickets and ensure they are handled within the timeline Control: Regularly follow up and review completed tickets to ensure quality service delivery. Reporting:
technical support professionals who receive and handle tickets. These professionals are responsible for providing information, resolving tickets, providing specific consulting services, and escalating tickets to a higher level develop customised solutions based on signed FRDs. Tickets that are pertaining to developed or customised to assigned support tickets in a timely manner Troubleshoot complex support tickets logged which are immediately support ticket within agreed SLA timeframe Provide regular and timely client feedback Ensure ticket handover
Responsibilities: 1. Call Management § Receive calls § Assign tickets to Field Engineers according to availability and matrix. § Escalate urgent tickets to Field Engineers. § Re-assignment of tickets to field groups if and update tickets. § Monitor ticket SLA and follow up on outstanding/pending tickets. § Monitor tickets and and forward tickets to relevant Field Engineers 3. Escalations § Follow up on customer queries and other engineer stats and SLA achievements § Outstanding Ticket Report § General queries – as per request 5. General
Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available Support Desk Co-Ordinator. · We aim for 100% no tickets breached so the job the support desk person is prioritizing service tickets and manage them through to completion of the ticket. · Provide continuous good working relationship with them. · Make sure tickets are closed within SLA. · Maintain Maintenance schedules customer queries. Follow up and review completed tickets. Minimum Requirements: · Minimum 6 years’ experience