expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
The incumbent will manage and support the Call Centre Agents in achieving required input and output standards client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: non-performers within Acceptable time frames. • Manage agents who do not meet required performance standards Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
We are looking for Sales Agents with the following personal attributes: Excellent interpersonal & 000 Commission Company benefits The post Sales Agents appeared first on freerecruit.co.za .
plus commission. Salary: R9500 pm The post Sales Agent appeared first on freerecruit.co.za .
of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management maintenance and Centre management training preferred. Excellent understanding of Centre management procedures effective operations management of Centre and facilities. Centre Management Keeps abreast of market activities meetings/functions related to the successful operation of Centre i.e. SAPOA, CJP etc. Assists with a five-year maintenance liaison and public relations Controls/arranges centre promotions through merchants association/s or promotion
of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management maintenance and Centre management training preferred. Excellent understanding of Centre management procedures effective operations management of Centre and facilities. Centre Management Keeps abreast of market activities meetings/functions related to the successful operation of Centre i.e. SAPOA, CJP etc. Assists with a five-year maintenance liaison and public relations Controls/arranges centre promotions through merchants association/s or promotion