advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE, BUT ARE NOT LIMITED daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
successfully managing a small team. Description KEY ACCOUNTABILITIES OUTPUT 1: INVESTIGATIONS & PROJECT relevance of the information submitted by the team. Training, growth, development, and overall wellness of
necessary knowledge and qualifications. Description KEY ACCOUNTABILITIES POSITION DETAILS OUTPUT 1: PROJECT improvement. Delivery of projects (including all key milestones) on time, within budget and to agreed reporting Reporting progress, the identification of key risks and issues, and their escalation Responsible
organisation, specialising in sales, marketing, training, development and brand activations. Thus, the