inspecting safety devices Respond to emergency calls and make repairs quickly and efficiently Update repairs and maintenance performed Conduct safety audits and ensure that all equipment meets safety standards more working experience as above Highly negotiable/open to offers to be discussed during interview.
involves leading quality initiatives, managing audits, and collaborating with various teams to enhance initiatives.
• Audit Management: oversee and manage internal and external audits. Ensure all processes management
• Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary
• required:
• High school diploma with 1-2 years of Call Center Experience.
• Advance English level
communication, including correspondence, email, and phone calls, responding in a timely manner. Coordinate office organization. Monitor and approve program expenditures. Audit and approve log sheets for procurement of office
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
control, stock control, general administration, opening and closing procedures. The successful individual