JOB DESCRIPTION Key Responsibilities: Execute business coaching principles diligently and effectively in line with EX and CX standards Ensuring that the daily, weekly, and monthly productivity targets are met according to the department's SLA Measure adherence to compliance by ensuring fair and mini
12/Matric Minimum 24 months' experience as a quality assessor Lean Six Sigma certification will be beneficial
Cape Town, ZA Full-Time Salary Commensurate No Resume Required, On-site Interview MCI's mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's brands. Candidates for this role should be experienced, highly organized, enjoy
POSITION OVERVIEW MCI's mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's brands. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A backgrou
POSITION OVERVIEW MCI's mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's brands. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A backgrou
framework. Support and develop a team of Quality Assessors. Maintain a working knowledge of the entire
the sign-off process with UK client Manage Quality Assessors in understanding & completing their roles
purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis