A reputable telecommunication company based in Brynston is looking for a Call Centre Manager. The duties include,Determine call centre operational strategies by conducting needs ... specifications, and production, productivity, quality, and customer service standards, contributing information and analysis to organizational strategic plans and reviews.Develop call center ......apply now!
... of the call centerKey performance areasService LevelsProcessResearch and AnalyticsReportingCall Centre Management Staff management Minimum Academic Requirements, Professional Qualifications ... consultantsEnsure customer satisfaction, quality and productivity within the teamDrive a culture of service excellence and a learning environmentDevelop call center initiatives which motivate ......apply now!
A leading company looking for a Quality Assurance Agent. Will listen to quality of calls, asses as well as send daily and weekly reports. Working hours are from 8pm - 5 am ... . MatricQuality Assurance Agent ......apply now!
Our client, a retail bank has an exciting opportunity for a Degreed Call Centre Manager in the Quality Assurance and Compliance space to define, implement and manage the quality ... Sales Call Centre in a supervisory role.v At least 2 years’ experience in Compliance or management of Compliance functions as part of a supervisory role.Experience in Quality
Quality Assurance Analyst - InsuranceThe QA Analyst is to assess the Reps Call Quality in the Contact Centro by listening to call as well as to provide the necessary coaching ... : Participates in the design of call monitoring and quality standards Performs call monitoring and provides trend data to Contact centre management team Uses q…...apply now!
I have a large ISP client of mine that is currently growing the business and need a ISP Call Centre Manager who has extensive experience in Call Centre/Service Desk Management ... ; as needed Managing support call queue (call centre and ticketing system) – ensure tickets are assigned and logged correctly Ensure all Service Level Agreements are met for incidents ......apply now!
To support the sales call centre Minute taking Analyse and pull reports on Excel Draft letters and perform PA related duties Grade 12Call centre admin experience Must have a good ......apply now!
A wonderful opportunity has presented itself within a leading financial group for an Inbound Call Centre Agent. The candidate will be required to provide world class service ... procedures Written and Verbal communication with employers to obtain employer/employee data Quality assurance of employer data Responding to customer escalations Requirements Matric – Grade ......apply now!
A fairly new team is looking for experienced, innovative and results-oriented Quality Assurance Tester – you will have the opportunity to work with a number of leading edge ... technologies; be at the forefront of innovation; and help ensure the highest quality product delivery. The time to shine is now Bachelor’s Degree in Computer Science or related technical ......apply now!
A large medical aid company based in Sunninghill, Sandton is urgently looking for a Senior Afrikaans Call Centre Agent.-Outbound calls will be the main focus Salary - R10500 p/mIf ... interested please forward your CV to tiffanylcarrus.co.za -Must have a minimum of 3 years call centre experience -Must be able to speak, read and write Afrikaans FLUENTLY-Matric is a MUST ......apply now!