A reputable telecommunication company based in Brynston is looking for a Call Centre Manager. The duties include,Determine call centre operational strategies by conducting needs ... specifications, and production, productivity, quality, and customer service standards, contributing information and analysis to organizational strategic plans and reviews.Develop call center ......apply now!
... of the call centerKey performance areasService LevelsProcessResearch and AnalyticsReportingCall Centre Management Staff management Minimum Academic Requirements, Professional Qualifications ... consultantsEnsure customer satisfaction, quality and productivity within the teamDrive a culture of service excellence and a learning environmentDevelop call center initiatives which motivate ......apply now!
A leading company looking for a Quality Assurance Agent. Will listen to quality of calls, asses as well as send daily and weekly reports. Working hours are from 8pm - 5 am ... . MatricQuality Assurance Agent ......apply now!
... departments Productivity/ Call Centre Management Achieve set targets based on client expectation. Ensure that call centre drives are effected Hold staff acountable for the quality ... Supervises a team to ensure that team performance targets are met. Handles day-to-day operational activities related to collections in the call centre. Manages a team to ensure ......apply now!
... services industry (Life Insurance experience will be advantageous) QUALIFICATIONS A bachelor's degree in Information Technology (or any relevant and related degree) IT Quality assurance ... and Honest Creative thought KEY PERFORMANCE AREAS 1. IT Quality Assurance and Governance Executing risk-based IT reviews and IT risk management reviews (IT projects, application systems ......apply now!
... to the teamleader Log all calls to enable trend analysis and provide feedback to Team Leaders on recurringissuesAccountability: Adherence, quality and compliance (40%) Adhere to set timeframes ... . Call centre agents must be logged on, on time at 8:00am. The call centre closes at 4:30 when agents can log off. Agents should beavailable the entire day and adhere to lunch breaks ......apply now!
Job Purpose: To manage and co-ordinate the maintenance of the ISO 9001:2015 standard and to ensure continuing quality achievement through monitoring, assessment, evaluation ... and recommendations Duties and Responsibilities: Quality Management System:NCR’s- Issue of NCR’s - Follow up on the progress made with investigations/corrective action- Ensure NCR’s are closed ......apply now!
Quality Assurance Analyst - InsuranceThe QA Analyst is to assess the Reps Call Quality in the Contact Centro by listening to call as well as to provide the necessary coaching ... : Participates in the design of call monitoring and quality standards Performs call monitoring and provides trend data to Contact centre management team Uses q…...apply now!
To support the sales call centre Minute taking Analyse and pull reports on Excel Draft letters and perform PA related duties Grade 12Call centre admin experience Must have a good ......apply now!
A wonderful opportunity has presented itself within a leading financial group for an Inbound Call Centre Agent. The candidate will be required to provide world class service ... procedures Written and Verbal communication with employers to obtain employer/employee data Quality assurance of employer data Responding to customer escalations Requirements Matric – Grade ......apply now!