Call Centre Manager
Cape Town, Cape Town Metro
In this position you will be required to: 1. Implement operations in line with the regional operational procedures and direct the execution of operating policies to support overall business and company policies and objectives. 2. Establish performance goals, allocate resources and assess the policies of senior management to ensure that client SLA’s and contractual agreements are met. 3. Establish, build and maintain successful working relationships with clients and manage their escalations and …...apply now!