Job brief We are looking for a customer-oriented service representative. What does a Customer Service Representative do? A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively ...apply now!
Key performance areasFull bookkeeping function to balance sheetMaintaining financial records and preparing monthly accountsProcessing into SAGE X3 (Bank Services, Debtors, Creditors, Journals) & processing bank reconciliationsPerforming ledger reconciliations to supporting documentation & efficient clearing of reconciling itemsCompiling the monthly VAT schedule and meeting weekly and monthly deadlines for processing, reconciling & controlsAccurate and comprehensive monthly financial packsAdhoc tasks as requested by managerRequired minimum education and trainingBachelor’s Degree/Diploma in Accounting Required minimum work experience Minimum of 3 years bookkeeping experience to balance sheetDesirable additional education, work experience and personal abilitiesComputer literacy – Microsoft office, Excel essentialExperience in Sage X3 advantageous or any other Accounting softwareGood time management skills are requiredExcellent communication skills (both written and oral) and the ability to establish and maintain effective working relationships with other staff and managersDeadline DrivenAnalytical with meticulous attention to detailAbility to work under pressure & willing to work overtimeKnowledge of donor specific requirements will be advantageousTO APPLYShould you be interested in applying for this vacancy, please submit a detailed updated CV to: Amanda at AJ PERSONNEL....apply now!