About our Client: Our client, a global leader in customer experience solutions, is committed to delivering communication, understand business needs, and manage training and administrative tasks effectively. Role & Develop and implement training programs as directed; Facilitate engaging training sessions, both face-to-face Operations and Customer Experience to improve training effectiveness; Perform administrative duties including updates. Requirements: Minimum 2 years of BPO training experience; Expertise in team development; Results-oriented
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory technicians, and assistants, providing guidance, training, and performance evaluations. Lead implementation mentoring and supervising students or coordination of training. Industry or commercial laboratory experience
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory technicians, and assistants, providing guidance, training, and performance evaluations. Lead implementation mentoring and supervising students or coordination of training. Industry or commercial laboratory experience
About Our Client: Our client, a global leader in customer experience solutions, is committed to delivering dynamic and self-motivated Learning Specialist to train, monitor, and inspire both new and existing team period; Identify and close knowledge gaps through training initiatives; Perform administrative duties like Requirements: Proven experience in team development and training groups of 20 or more; Strong analytical, facilitation
patterns to ensure efficient route planning Follow directions, travel independently between destinations, identify defensive driving techniques Attend mandatory safety trainings and meetings Stay calm under pressure and have may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General Accountable Focus on delivery Training: Will receive on-the-job training (which may last for a few weeks)
patterns to ensure efficient route planning Follow directions, travel independently between destinations, identify defensive driving techniques Attend mandatory safety trainings and meetings Stay calm under pressure and have may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General Accountable Focus on delivery Training: Will receive on-the-job training (which may last for a few weeks)
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual