Field Service Controllers. Salary: R10 000 – R16 000CTC Location: Alberton Duties Control of servicing
Business unit, Department, Reporting Business Unit CPS Department CPS SM Service Integration Management Management Reports To Senior Manager: Service Delivery Management Grade S5 Core Description Responsible for for co-coordinating the delivery of services into key clients. Ensure long-term healthy client relationships operational service delivery. Key Deliverables / Primary Functions Monitors and reports on service levels - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship
the Sales Manager • Deliver excellent customer service • Ensure that all sales are achieved in an ethical applications, movement slips and order confirmations are correctly completed, signed by client, and timeously sent to the Sales Coordinator Liaise with Debtors Department in terms of outstanding monies / account queries Ensure that the operational hand over is done correctly, so that contract workers and clients’ needs are our invoices • Check invoices for correct charge rates and correct client details
that all payrolls are captured and processed correctly and timeously JOB DESCRIPTION Capture timesheets timesheets and supporting documents to the Group Wage Department for processing Adhere to the payroll deadlines stipulated by Group Wage Department Check and confirm that leave hours submitted are correct Ensure that leave pay rates, hours, leave and overtime have been correctly captured and that all relevant deductions, such paid Balancing of invoicing and wages must be correct Escalate system errors where necessary Liaise with
orders at Sales Office - distribute to the correct department to execute order. Make sure works orders orders are complete and ready for delivery on correct waiting period - Stock Orders - same day /next day - follow up by coordinating with the appropriate departments, field units and customers. Respond to queries Check quality of products before dispatching and correct quantities thereof Maximise loading capacity of regulations Value systems and culture Customer/Service orientation Attention to detail Working as part
certification compliance. • Support cross functional departments through administrative activities (Green Card audits. • Support the procurement department to secure multiple services providers for competitiveness. environment is clean and tidy at all times. • Uses correct disposal bins for waste at all times. • Zero IOD’s
and report it to the global pharmacovigilance department. Ensure that persons being employed are appropriately appropriately registered with the Pharmacy Council. Take corrective measures in respect of deficiencies with regard
plant equipment is maintained correctly. To collaborate with other departments and outside parties to create
not limited to): Service existing clients Parts sourcing Assist Service Department with parts request and provide excellent service with regards to parts Provide best customer service Handle customer complaints Notify service department when parts / back ordered have been received Maintain parts department neat and
Responsibilities: • Read diagrams and schematic drawings and service manuals to determine work procedures. • Operate analysis and destructive/non-destructive testing, service and repair hydraulic and pneumatic equipment, and Overseeing preventive maintenance by identifying and correcting potential issues, removing worn out pieces and electrical maintenance on machines • Responsible for corrective actions in the event of breakdowns Qualifications