MSC Cruises is looking for a Guest Service Agent to receive guests with a warm, friendly disposition
Job Number 24036492 Job Category Rooms & Guest Services Operations Location AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs ar
Good communication – internal and external with agents. Multitasking, being able to handle pressure and make sure agent's information and tour information correspond. Request sales updates from agents/direct have all the information to run the tour. Ensure agents are invoiced in due time, deposits, and final payments
Reservations Groups, Conference Events and Accommodation Agent to join our dynamic Reservations team right here when interacting with a guest. answer reservation calls in a pleasant and courteous manner in accordance
the service they receive. Reviewing call logs and evaluating call quality to identify areas for improvement enforcing policies and procedures to ensure that the call center is running efficiently Qualifications Matric
relationships with key stakeholders, including travel agents, corporate clients, and local community organizations
maintains good public relations with PCO's, travel agents, airline companies and commercial organizations duties as requested. Commercial Receive incoming calls, analyse client needs and know the services offered
maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations duties as requested. Commercial Receive incoming calls, analyse client needs and know the services offered
sheet – guests itinerary document Guests' daily Call log Calls and guest concerns Assist reservations with
requests / queries or complaints. Attending to phone calls, directing them to relevant persons or taking messages