Lead IT role (preferably in the Contact Service centre industry. You must also possess MCSE, CCNA & (preferably in the Contact Service centre industry: in-house centre within Airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM). Advanced knowledge maintenance skills. Show an interest in the Call Centre industry and its processes. Ability to work flexible
ticketing system. Collaborate with other support agents and teams to ensure timely and effective problem
written and verbal communication skills Strong Sales background Top Customer and Client handling skills
(Hardware/Retail)
Requirements:
Requirements:
written and verbal communication skills Strong Sales background Top Customer and Client handling skills
for clients and vendors, accountable for taking calls, chat
requests or tickets and handling resulting
respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard
a defined roster
-Production Service Desk Agent
-General Qualification in Technology (Technical
field work might be required to assist with support calls.
(preferably in the contact service centre industry: in-house centre within airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).
business analysis capabilities Predominantly call centre environment with complex processes