work/life balance environment. About the role: The Real-Time Analyst position is instrumental in achieving business efficiently. This role focuses on managing real-time operational processes to ensure optimal performance Responsibilities include monitoring key metrics, making timely adjustments to staffing levels, and optimising manage intra-day staffing and service leves; Provide timely, accurate reports on intra-day performance; Monitor Requirements: Minimum of 2 years WFM experience in a call centre inbound voice process; Ability to prioritise
skills. Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and Qualifications: Grade 12 with Mathematics and Accounting Call Centre qualification is an advantage. Credit Management administrative support 2 Years Operational contact centre enviroment Knowledge and Skills: Listening skills
excellence in the IT industry. You will ensure timely and accurate processing of all cash receipts and skills, experience of working with Shared Services Centre with the ability to drive change and a desire to leadership for the 2 teams to ensure accurate and timely processing of all customer receipts. Work with customer queries are dealt with accurately and timely in line with agreed KPIs. Ensure customer statements regularly and accurately. Lead monthly summary calls with Senior Leadership to highlight any issues or
excellence in the IT industry. You will ensure timely and accurate processing of all cash receipts and skills, experience of working with Shared Services Centre with the ability to drive change and a desire to leadership for the 2 teams to ensure accurate and timely processing of all customer receipts. Work with customer queries are dealt with accurately and timely in line with agreed KPIs. Ensure customer statements regularly and accurately. Lead monthly summary calls with Senior Leadership to highlight any issues or
successful candidate will form part of the Finance Shared Service Centre and will play a key role in the payable role is essential
successful candidate will form part of the Finance Shared Service Centre and will play a key role in the receivable role is essential
Assess calls and achieve set assessment targets • Provide feedback for coaching of call centre staff based knowledge of financial products within the Sales Call Centre space, claims conditions as well as retention
successful candidate will form part of the Finance Shared Service Centre and will play a key role in managing training, and performance management
successful candidate will form part of the Finance Shared Service Centre and will play a key role in managing training, and performance management
successful candidate will form part of the Finance Shared Service Centre and will play a key role in managing training, and performance management