to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme
operational processes for all Claims, Customer service and Customer Rewards operations and during the
role in overseeing and enhancing the customer service experience across all branches of the car rental department to optimise service delivery. Key Responsibilities: Customer Service Leadership: Provide strategic customer service policies and procedures across all branches. Ensure consistency in service delivery organisation. Act as a role model for exemplary customer service practices and behaviours. Team Management and Development: procedures to ensure consistency and excellence in service delivery. Conduct regular audits and assessments
role in overseeing and enhancing the customer service experience across all branches of the car rental department to optimise service delivery. Key Responsibilities: Customer Service Leadership: Provide strategic customer service policies and procedures across all branches. Ensure consistency in service delivery organisation. Act as a role model for exemplary customer service practices and behaviours. Team Management and Development: procedures to ensure consistency and excellence in service delivery. Conduct regular audits and assessments
Marketing or Media to fill a position on the Customer Service Desk. Our customers are based internationally and ensuring our customers receive the very best in service and account management. Our passion lies in the manage and promote brands, provide customer contact services and develop leading technology solutions. Our our people and our international links. Being a service organization, our staff has been carefully selected and commitment to client service. If you want to join the leaders in service excellence, please submit
2 years’ experience in the same role Customer Service experience Driver’s License with PDP Good communication activities Knowledge and Skills required: Customer service and communications skills Deadline Driven Honest Problem solving & decision making, Customer Services, Communication, Confidence, Assertiveness; Analytical
to be authorised to the service provider and the correct appointment of service providers to the claims
and communicate with the appropriate specialist service providers to engage on each claim, such as engineers
relationships with:
• Finance Division to improve on service delivery issues regarding payment authorisations
service providers strictly adhere to the current service level agreement
•
claims
External Daily relationships with:
• Customer Service: provide exceptional customer experience throughout
to be authorised to the service provider and the correct appointment of service providers to the claims and communicate with the appropriate specialist service providers to engage on each claim, such as engineers relationships with: • Finance Division to improve on service delivery issues regarding payment authorisations Manager, to ensure that service providers strictly adhere to the current service level agreement • Claims External Daily relationships with: • Customer Service: provide exceptional customer experience throughout
to be authorised to the service provider and the correct appointment of service providers to the claims and communicate with the appropriate specialist service providers to engage on each claim, such as engineers relationships with: • Finance Division to improve on service delivery issues regarding payment authorisations Manager, to ensure that service providers strictly adhere to the current service level agreement • Claims External Daily relationships with: • Customer Service: provide exceptional customer experience throughout
between Fidelity Security Services and the client with regard to security services rendered. Daily feedback feedback and liaison with Fidelity Security Services Management and Client Compiling, distribution and communication stipulated by the client. Constantly evaluating the service levels provided and making recommendations to the the client regarding the improvement of services. Ensuring continuous assessment of the Client’s premises encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice