Network (20) Corporate Sales (1) Business Development (3) Contact Centre (2) Credit Management (1) Finance (3)
Position Description Improve the sales and service performance of over 600 agents, in multiple Contact Centres, making and recieving more than 20 million calls p.a. Achieve this through implementing an agent accreditation process, improved training interventions, improved scripting and improved agen
responsibilities: Lead, develop, motivate, operational teams Manage the Contact Centre workforce. motivate