email and server support Keeping documentation and helpdesk tickets up to date Any additional IT related tasks
Zendesk program. Attend to assigned Zendesk Helpdesk tickets Monitor Network health and create work-orders exclusive to; ensure all calls are logged in Helpdesk before responding to them ensure all calls allocated before closure assist with the maintenance of Helpdesk assist fellow colleagues whenever required to
Centre. Desired Experience & Qualification - Helpdesk Support - Assisting Clients with Fibre Connectivity
Ensure all IT related issues are logged on the Helpdesk System and are resolved. Plan and implement network
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
such as backups. Experience within a Helpdesk environment and Helpdesk software. e.g. OTRS/Heat/Zendesk or
analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain Customer
vehicle records, etc. Communication with SFI helpdesk to provide accurate feedback Active contribution