IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets
role As a Helpdesk Manager, you will assume responsibility for leading and supervising a helpdesk team, ensuring queries, reports, and requests generated on the helpdesk platform. Your key responsibilities will involve exceptional service. What you’ll do Lead and manage the helpdesk team, providing guidance, training, and motivation objectives and performance expectations for the helpdesk team, aligning them with the broader organisational cross-functional support Monitor and manage the helpdesk platform, ensuring it is up to date, user-friendly
Position Summary: We are seeking a highly motivated Helpdesk Technician to support our Infrastructure and Service
Solutions a division within Datacentrix for an IT Helpdesk Manager who will be responsible for ensuring an leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible MCSE, A, NDuties and Responsibilities:Manage the Helpdesk support staff by defining and establishing schedules neededGather and analyze metrics to benchmark the Helpdesk workload/performance and identify trends in call services, and overall customer satisfactionTrain Helpdesk staff on operational procedures and troubleshooting
Solutions a division within Datacentrix for an IT Helpdesk Manager who will be responsible for ensuring an leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible MCSE, A, NDuties and Responsibilities:Manage the Helpdesk support staff by defining and establishing schedules neededGather and analyze metrics to benchmark the Helpdesk workload/performance and identify trends in call services, and overall customer satisfactionTrain Helpdesk staff on operational procedures and troubleshooting
Reference: JHB000895-DS-5Role: IT Helpdesk AdministratorLocation: Fourways (Office based role)A leading leading IT Managed-Services company is looking for Helpdesk Coordinator to join their dynamic and friendly corporates such as FNB. Position Overview:As an IT Helpdesk Coordinator, you will play a pivotal role in ensuring operation of their IT Helpdesk. Your responsibilities will include managing the Helpdesk which include the
we’ll always find EMPATHY WHAT IS YOUR ROLE The IT HelpDesk Manager will spend approximately 20% of their requirements, and recommend technologies. The IT HelpDesk Manager works in a fast-paced, dynamic environment metrics to drive continuous improvement in the HelpDesk. 2 years of experience integrating systems with including project management of resources on the HelpDesk team. 2 years of experience developing and driving
leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible the firm. Duties and Responsibilities Manage the Helpdesk support staff by defining and establishing schedules needed Gather and analyze metrics to benchmark the Helpdesk workload/performance and identify trends in call services, and overall customer satisfaction Train Helpdesk staff on operational procedures and troubleshooting training on new hardware and/or software applications Helpdesk Support for up to 700 users. Ensure that staff
IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets
leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible the firm. Duties and Responsibilities Manage the Helpdesk support staff by defining and establishing schedules needed Gather and analyze metrics to benchmark the Helpdesk workload/performance and identify trends in call services, and overall customer satisfaction Train Helpdesk staff on operational procedures and troubleshooting training on new hardware and/or software applications Helpdesk Support for up to 700 users. Ensure that staff