you. We are seeking a skilled Junior Internet Helpdesk Support professional to join our team in providing
Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
Exchange server Min 3 years experience in the helpdesk/ support environment preferably tier 1 & 2
services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting manner through the effective implementation of helpdesk and application software. Administers and maintains Managers all helpdesk activities for the location. Responds to and resolves escalated Helpdesk issues. Management
Service Level Agreements Analysing and Assessing Helpdesk - Ensure all Calls logged on Help Desk Clean
limited to: Assisting users on issues logged via the Helpdesk System. Liaising with Supervisor or IT Manager
free of errors or bugs. Manage calls logged with Helpdesk Provide hands-on system administration support to the SAGE X3 system. Manage calls logged with Helpdesk Ensure that calls are closed within the SLA times
Office printers/scanners Maintain a support helpdesk Helpdesk availability 24/7/365 Support analysis and
services and delivery and ensuring that the IT Helpdesk provides excellent customer service. You will manner through the effective implementation of Helpdesk and application software. Administer and maintain Manage all Helpdesk activities for the location. Respond to and resolve escalated Helpdesk issues. Management applications and concepts. Excellent understanding of Helpdesk processes. Strong project management skills and
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary