MyBuildings) Responsibilities: Helpdesk: Attend to daily logged calls on the helpdesk/MyBuildings. Logging and Ensuring supporting documents are attached to Helpdesk/MyBuildings system. Allocating work orders to Fast and efficient handling of calls received by helpdesk. Assign job cards to internal maintenance operatives from MyBuilding system. Follow standards of the helpdesk procedures. Adhere to deadlines set by management Prepare and report on daily progress report of helpdesk/MyBuildings. Report overdue work orders. Assist
we’ll always find EMPATHY WHAT IS YOUR ROLE The IT HelpDesk Manager will spend approximately 20% of their requirements, and recommend technologies. The IT HelpDesk Manager works in a fast-paced, dynamic environment metrics to drive continuous improvement in the HelpDesk. 2 years of experience integrating systems with including project management of resources on the HelpDesk team. 2 years of experience developing and driving
Triggers) Microsoft Visual Studio 2017 (or newer ITSM Helpdesk Sharepoint Wikipedia system Microsoft Office applications
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
with the Country Standard Manage and maintain IT Helpdesk System for tracking and reporting IT Costs are
would be advantageous. MCSE 5 years Service Desk/Helpdesk experience would be advantageous. General knowledge