services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting manner through the effective implementation of helpdesk and application software. Administers and maintains Managers all helpdesk activities for the location. Responds to and resolves escalated Helpdesk issues. Management
reporting into the IT Manager. MAIN DUTIES: Support – Helpdesk/ Printers/Microsoft 365 Maintenance – PABX / Active
Analysis Logistics, transport, or freight management Helpdesk and task management software Relational Databases
DOING Managing the day-to-day operations of the HelpDesk Maintaining office infrastructure to meet standards