at the centre and evolving the service delivery model Being in direct contact with our customers means service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre passion for People Knowledge of Customer Contact / Call Centre practices within the FMCG, retail sector
ensure accurate and complete information - Monitor calls to improve quality, minimise errors and track employees Customer Service - Serve as a point of escalation for calls requiring a higher degree of expertise or discretion or diploma related to the retail industry or the call centre industry. Experience More than 5 years experience Retailers, etc) More than 5 years experience as a Call Centre Team Leader with a minimum of 5 -7 team members communication skills Analytical and critical thinking Call centre management
service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre passion for PeopleKnowledge of Customer Contact / Call Centre practices within the FMCG, retail sector
/>Marketing
/>Marketing
service level excellence by effectively managing call volumes, response times, and customer satisfaction
service level excellence by effectively managing call volumes, response times, and customer satisfactionMentor
proposition, and compliance frameworks. The role calls for formal in-house training, the completion of