RESPONSIBLITIES:
An Internal Consultant is needed to support the External Fleet Sales Consultants with various customer Previous experience in a similar position within a technical service environment such as fleet management,
Strong analytical and problem-solving skills Technical abilitiesA minimum of 1-2 years working experience
As the Service and Support National Manager, you will be responsible for overseeing all aspects of customer customer service and support operations on a national scale. Your primary objective will be to ensure />
Duties:
have an exciting opportunity for a B2B Customer Support Representative to join their them. Having a good
Job Purpose The Front Office Support Officer will be the first point of contact for the Payments Association demonstrating strong administrative skills to support the smooth operation of PASA. In addition, the through the processes in place. Where necessary, consult subject matter experts for guidance on queries continuous review and improvement of frontline support processes and procedures. Reception management
ensuring effective service and administration support for the assigned customers in one or more business warranty, goodwill, sample orders Ensure that all supportive documents are attached to SO, and that PO matches sales, project team, finance, plants Matric and a Technical / customer service qualification Min 3 years' years' experience in a similar role Able to read technical drawings Computer literacy, with Oracle experience
queries, including first line and second line technical issues, billing enquiries, and general customer promptly and efficiently across all channels. Technical Expertise and Product Ownership • Serve as a subject subject matter expert in resolving complex technical queries related to companies' services. • Assume experience, aiming for excellence in customer support across all interaction channels. • Promote and team, ensuring members are equipped to handle technical, billing, and general queries across various channels
Manage all Technical work done in the area, client queries and manage Technicians, Technical Assistants Assistants as well as dotted line of responsibility to Technical Co-ordinators. REPORTS TO: Branch Manager SUBORDINATES: Technicians Service Technicians Wireman DUTIES: TECHNICAL TARGETS Plan and manage the Installation and Service clients and accounts department with regards to technical and account queries Meeting Field Force Transformation Inspections Ensure proper stock control and counts in technical vehicles and store room as well as inspections