and within set parameters ensuring orders are captured live Ensure EDI orders are processed on time, within set parameters Ensure Call centre agents capture all orders from internal Customers on receipt Ensure process to guarantee 100% correctness of order capturing Ad hoc duties as and when required Administration & action activity reports twice a day Provide data and reports as and when required Adhere to standard operating procedures of the call center Report master data inaccuracies to Call Centre Supervisor and AR Update
leader. . – You must be able to work at least one weekend day -Saturday or Sunday If you’re a mover and a
member feedback, track service levels and performance data and liaise with internal teams to identify opportunities relevant to members Track member experience and market data to gain insight, and ensure quality control and identify new opportunities • With the assistance of the Data team, produce client and member dashboards providing
suppliers Monitor and analyze branch performance data to identify areas for improvement Ensure that all
suppliers Monitor and analyze branch performance data to identify areas for improvement Ensure that all