2ndline IT Support Technician (WAN/LAN/Observium/netflow tools) - Johannesburg
Overview:
The successful candidate will manage both LAN and WAN networks, conduct research on the latest networking trends, and resolve system issues.
Key Responsibilities:
- Manage and configure the WAN and LAN networks to maintain a high-availability infrastructure.
- Conduct timely remote infrastructure support and troubleshooting to meet SLAs.
- Perform system improvements for optimal service delivery.
- Administer IP addresses and maintain infrastructure security measures like access control, backups, and firewalls.
- Oversee regular maintenance and upgrading of infrastructure at our offices and data centres, including cloud services.
- Assist in research and design for data centre consolidations, cloud services, disaster recovery, and business continuity connectivity.
- Coordinate with IT support teams and provide assistance when necessary.
- Generate reports concerning infrastructure health, monitoring, and alerting.
- Liaise with vendors, managers, and third-party partners.
- Oversee telecommunications and maintain strong relationships with customers and other professionals.
Other Requirements:
- Willingness to assist Network Administrators with cross-functional tasks.
- Comfortable with occasional night-time driving and working.
- Proficient at liaising professionally with third-party service providers.
- Familiar with UPS operational checks and maintenance regime requirements according to SLAs.
Essential Qualifications and Experience:
- Matric
- A+ Certificate
- N+ Certificate
- Linux
- 3 years' experience in a similar role
- Network, desktop support, and hardware maintenance experience.
Desirable Qualifications and Experience:
- CCNA, Security+, LPIC 1, MCSE
- Experience with DHCP, DNS, SMTP, Firewalls, VPN Solutions, and Active Directory.
- Familiarity with networking fundamentals and protocols.
Skills:
- Excellent listening and communication skills
- Good interpersonal and organisational skills
- Solid problem-solving abilities
- Knowledge of monitoring tools like Observium and Netflow
If you are passionate about IT support, have strong technical skills, and enjoy working in a dynamic environment, we would love to hear from you!
Apply Now
The successful candidate will manage both LAN and WAN networks, conduct research on the latest networking trends, and resolve system issues.
Key Responsibilities:
- Manage and configure the WAN and LAN networks to maintain a high-availability infrastructure.
- Conduct timely remote infrastructure support and troubleshooting to meet SLAs.
- Perform system improvements for optimal service delivery.
- Administer IP addresses and maintain infrastructure security measures like access control, backups, and firewalls.
- Oversee regular maintenance and upgrading of infrastructure at our offices and data centres, including cloud services.
- Assist in research and design for data centre consolidations, cloud services, disaster recovery, and business continuity connectivity.
- Coordinate with IT support teams and provide assistance when necessary.
- Generate reports concerning infrastructure health, monitoring, and alerting.
- Liaise with vendors, managers, and third-party partners.
- Oversee telecommunications and maintain strong relationships with customers and other professionals.
Other Requirements:
- Willingness to assist Network Administrators with cross-functional tasks.
- Comfortable with occasional night-time driving and working.
- Proficient at liaising professionally with third-party service providers.
- Familiar with UPS operational checks and maintenance regime requirements according to SLAs.
Essential Qualifications and Experience:
- Matric
- A+ Certificate
- N+ Certificate
- Linux
- 3 years' experience in a similar role
- Network, desktop support, and hardware maintenance experience.
Desirable Qualifications and Experience:
- CCNA, Security+, LPIC 1, MCSE
- Experience with DHCP, DNS, SMTP, Firewalls, VPN Solutions, and Active Directory.
- Familiarity with networking fundamentals and protocols.
Skills:
- Excellent listening and communication skills
- Good interpersonal and organisational skills
- Solid problem-solving abilities
- Knowledge of monitoring tools like Observium and Netflow
If you are passionate about IT support, have strong technical skills, and enjoy working in a dynamic environment, we would love to hear from you!
Apply Now
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