Account Director - Johannesburg
SGK
POSITION SUMMARY The SGK Coca-Cola team is seeking an Regional Account Director to lead our Africa markets. This is a great opportunity to join an established team and to truly influence and shape the operational & strategic direction of the Coca-Cola account as well as the SGK business. The ideal candidate will have a proven track record of building and maintaining senior client relationships, as well as significant experience in leading and developing high performing teams. This role requires a professional, motivated, and confident individual, who has the ability to work in a fast paced, dynamic, and demanding environment and is comfortable operating at all levels. This person will have the gravitas, energy, and drive to deliver both the Coca-Cola and SGK business objectives, coupled with strong influencing and nurturing skills that inspire others to do the same. JOB RESPONSIBILITIES Developing client relationships based on partnership by demonstrating a robust understanding of their business, their issues, and their motivations Building and maintaining strong networks and working relationships with internal teams to ensure successful delivery ofall projects Accountability for the overall service delivery in the eyes of the client, ensuring we deliver our promises and meet, if not exceed expectations. Lead, nurture and develop the Africa Project Manager team focusing on excellence in client service, role knowledge, communication, and project management skills. Developing comprehensive strategic account plans with key initiatives that deliver client intimacy and growth Setting key targets for service, delivery, and continuous improvement, with regular measurement, analysis, and reporting of performance against these targets. Disciplined ownership of account reporting/communications within the overall supply chain. Activity and revenue management and forecasting Developing and maintaining a full understanding of the SGK business offering/proposition, and be able to pitch and promote when appropriate QUALIFICATIONS / REQUIREMENTS Client Partnership Excellent relationship building skills. Builds rapport quickly, maintains and develops on-going and productive relationships Excellent client-facing skills. Personable, credible and establishes trust Proactive. Does what they say, and says what they do Tactful and diplomatic, but isn’t afraid to speak up/challenge the status quo Willing to go above and beyond to ensure client challenges and requests are sufficiently resolved Thinking and Approach Structured and analytical but can also ‘think on their feet’ Able to interpret data and develop strong and fact-based assumptions Organised, able to multi-task and manage time effectively Strong attention to detail Calm under pressure and resilient Can lead and adapt to change Can deal with ambiguity Can look ahead to anticipate any issues, roadblocks risks, and indeed opportunities Commercial Understanding and ownership of the financial status of the account Hungry to grow and develop the account Ability to spot new opportunities to increase revenue Can identify improvements and new initiatives to drive efficiency and positive change Communication Confident presentation skills. Demonstrates a clear, lively, and engaging style, to suit the audience Articulates and expresses ideas clearly and succinctly Is a good listener and interprets others well Transparent and honest People Manages expectations Provides strong direction, feedback, and coaching Collaborative and supportive Motivates and inspires excellent performance Intuitive, emotionally intelligent and can manage conflict Operates with integrity Understands, respects and can adapt to cultural differences
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