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DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: [[Port Elizabeth]] Job Posting Title: [[Account Manager, ADE]] Time Type: [[Full Time]] Computer Literacy Intermediate Proficiency in: Microsoft office Suite CargoWise 1 Job-Related Requirements Minimum of 2 years' experience in Freight Forwarding environment end to end process Minimum of 2 years experience working in a client retention capacity Electives Client liaison Forwarding experience Proven track record of service excellence Experience in managing freight RFQ's and tenders Main Purpose of the Role To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme. Duties & Responsibilities DAILY Assist with any queries customers may have and work with operations in updating and resolving as required. Compile estimates when required. Attend daily meetings with operations to improve customer service. Monitor the communication and distribution of status reports. Assist and support the operation any 'out-of-ordinary' freight requirements, such as COD's or handcarrys. Updating and maintaining CRM system (MS Dyanmics). Compile estimates when required. WEEKLY Weekly operational meetings with customers. Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR's & QBR's). Facilitating operational meetings between client and DSV operational controllers. Identifying opportunities for extension business growth / insurance / customs consultancy. Focusing on customer requirements and driving continuous improvements. Deliver quantified value to customers by designing and implementing supply chain solutions that benefit the customer and DSV. Attend to all stakeholder queries and requests (internal & external). Work with other business units of DSV to develop long-term customer partnerships with all DSV divisions. Update SOP's for client and DSV internal business process as well as CIT documents. Keep Records on MicroSoft Dynamics up to date with all meetings, leads, opportunities and client contact information. MONTHLY Compiling monthly management reports and present to customer on a monthly basis Manager customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have. Maintaining and updating rate profiles Manage cooks tours Manage and resolve CSP surveys and feedback. Review customer GP report and feedback to management on portfolio growth. Present opportunities for additional revenue and business growth within your designated customer portfolio. OTHER DUTIES To build the DSV and Port Elizabeth branch culture. Covering of fellow employee's desk during absence as a result of sick leave or annual leave Customer dinners and general entertainment as and when required. Managing customer tenders and RFQ's ensuring DSV re-secure existing business and gain additional lanes where possible. Manage and assist with ISV's. Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required. Manage annual price increase process. Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. open/close Print Share on Twitter Share on LinkedIn Send by email Apply Now

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