Account Manager Port Elizabeth - Port Elizabeth
Global Corporate Advisory Services
Our client, a Global transport and logistics company is looking for an Account Manager to ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme. Updating and maintaining CRM system (MS Dyanmics). Assist with any queries customers may have and work with operations in updating and resolving as required. Compile estimates when required. Attend daily meetings with operations to improve customer service. Monitor the communication and distribution of status reports. Assist and support the operation any ‘out-of-ordinary' freight requirements, such as COD's or handcarrys. Weekly operational meetings with customers. Identifying opportunities for extension business growth / insurance / customs consultancy. Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR's & QBR's). Focusing on customer requirements and driving continuous improvements Attend to all stakeholder queries and requests (internal & external). update SOP's for clients and CIT documents OTHER DUTIES To build the Port Elizabeth branch culture. Covering of fellow employee's desk during absence as a result of sick leave or annual leave Customer dinners and general entertainment as and when required. Managing customer tenders and RFQ's Manage and assist with ISV's. Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required. Manage annual price increase process. Intermediate Proficiency in: Microsoft office Suite CargoWise 1 Job Minimum Requirements Minimum of 2 years' experience in Freight Forwarding environment end to end process Minimum of 2 years experience working in a client retention capacity Electives Client liaison Forwarding experience Proven track record of service excellence Experience in managing freight RFQ's and tenders Highly Negotiable
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