Accounts Assistant Cape Town - Cape Town City Centre
Clicks Group Limited
We are seeking to appoint a Key Accounts Assistant (Pharmacy) - Western Cape/Gqeberha. The candidate will report into the Regional Key Accounts Manager. THE APPLICANT MUST BE BASED IN CAPE TOWN IN OUR MONTAGUE GARDENS DC. Job Purpose: To perform all office administration for the Regional Key Account manager to enable effective delivery of the service level agreements within the Clicks / Hospital channel, in line with the UPD strategic and Group objectives. Key Performance Areas: · Maintain the general filing system and file all correspondence in an accurate and traceable manner. · Track, report and manage escalations regarding outstanding shorts. · Manage shorts investigations with stock control (per SLA requirements). · Manage paperwork to and from the warehouse accurately and timeously. · Timeous handling of mail and parcels. · Manage efficient and professional handling of visitors. · Manage and maintain adhoc administrative tasks. · Answering of customer calls, e-mails and requests from all internal and external stakeholders. · Administrators' performance, time keeping and quality assurance. · To receive calls, mails, faxes and attend to all queries. · Timeous management of urgent and regular queries. · Timeous delivery of daily, weekly and monthly reports. · Escalation management on outstanding items from stock control. · Track and monitor queries until resolution. · Drive efficiency with all correspondence and queries received. · Maintain a neat and orderly workspace always. · Effective time management to ensure achievement of SLA requirements (required to be at work 15 mins before the start of their shift). Skills: · Microsoft Office · Adobe · Outlook (End User Computing) · Advanced Excel · Analyzing data · Checking for accuracy · Ethics · Maintaining files · Multi-tasking · Performing clerical work · Reporting data · Researching · Taking initiative · Taking personal responsibility Thinking logically Knowledge: · Knowledge of Audit Standards · Knowledge of business processes · Knowledge of Customer invoicing, statements Personal Competencies: · Writing and Reporting · Working with People · Analysing · Following Instructions and Procedures Minimum Education & Qualification: · Matric · Certificate in Office administration or similar will be advantageous Minimum Job Related Experience: · Sound understanding of office administration · Customer service experience. · Filing and all-round administration · Pharmaceutical exposure (Advantage) and working on SAP is very critical. · Microsoft Office (Outlook, Excel and Computer Skills) N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.
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