Duties:

Ensures that best practice business administration systems and processes are implemented and effectively managed in support of the company’s strategic direction.
Assumes overall accountability for providing our business partners with accurate, complete and value adding financial analysis and operational reports.
Develops and manages mutually beneficial business partner relationships by providing excellent customer experience and account management.
Ensures compliance to all regulatory requirements, policies, and processes.
Responsible for effectively collaborating with the policy administration department to ensure deliverables are met.
Responsible for developing and maintaining productive working relationships with our internal support functions and business enablers.
Responsible for pro-actively partnering with IT and Project Office to facilitate continuous improvement.
Ensures that the principles of TCF (Treating Customers Fairly) are embodied in the processes and practices
Financial Reporting and Analysis
Relationship management
Leading and managing people
Ensure effective collaboration and communication with internal and external stakeholders to resolve issues that may arise.
Manage expectations for both internal and external stakeholders
Assist to resolve escalated queries received from policy holders.
Implement processing methodologies to increase efficiencies and create opportunities for growing the operational capacity of the department.
Responsible for driving innovation / “continuous improvement” initiatives.
Responsible to assist with and support change management interventions.

Experience and education:

Com Degree or equivalent level Accounting Diploma is required.
An Accounting “major” would be preferable.
Proven track record in leading, managing and coaching a team is required.
At least 5 years previous related working experience in a corporate entity is required with demonstrated supervisory and management experience.
Experience in working with advanced Excel is required.
Proficient in the preparation and analysis of reports.
Strong communication skills.
Previous work experience in the financial services environment would be preferable.

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