Acquisitions Manager Randburg - Randburg
Tracker
Tracker vehicle tracking company, requires the services of a Manager in the Acquisitions Contact Centre situated at the Head Office based in Johannesburg. The Manager of Acquisitions is responsible for managing a team of approximately 100 agents , driving revenue growth, using upselling and cross-selling opportunities whilst ensuring the acquisitions of new customers and conversion of existing customers. The incumbent will need to manage a lead to fitment funnel and drive conversions to consistently achieve and exceed targets. Execution through a team of supervisors forms part of the key performance areas whilst ensuring that the Contact Centre is operationally efficient. • Monitoring and Management of Acquisitions Inbound & Outbound teams to maximize campaign performance and sales performance ensuring that daily sales targets and key metrics are met or exceeded . • Drive the achievement of sales targets by conducting regular team stand-ups, coaching, drive motivational activities for the team. • Effectively build, maintain and manage relationships with internal and external stakeholders to drive mutually beneficial relationships • Capitalising all communications channels i.e. phone, email, etc. to increase sales & conversion rates. • Drive cross-selling, Upselling, Referral targets and recognise achievements • Measure and motivate team success via Supervisor channel • Source avenues to enhance customer contractability & lead cancellations on maximum dials. • Drive the achievement of sales targets (Tracker core products and VAPs) by creating the necessary motivational incentives for the team. • Post campaign analysis and reporting including lessons learnt to drive continuous improvement. • Design and introduce a customer centric & sales philosophy • Ensure the right staff complement to ensure performance and delivery against targets. • Responsible for the management of staff performance in line with departmental objectives and company performance standards. • Managing quality of data capturing and ISO quality requirements • Develop and motivate staff to levels of maximum potential through training needs identified. • Create and reinforce a high-performance culture. • Administrative duties related to reporting and staff performance • Live and uphold the Tracker values of Care, Accountability, Respect and Excellence • Essential: Matric with a relevant tertiary qualification & NQ5 level 5 qualification in the fields of Sales and Marketing or Contact Centre management. • Compulsory:RE5 • Desirable: FAIS; RE1 • Computer literate/Product knowledge/Systems • Essential: At least 5 years' experience in the management of a large Contact Centre Sales team • Essential: 3 Years experience in campaign management in an Inbound and Outbound Sales Contact Centre Competencies • Sales orientated • Target Driven • Sound communication skills at all levels • Collaborative and consultative style • Planning, organising and control • Decision making • Assertiveness and decisiveness • Innovative • Negotiation skills • Facilitation and presentation skills • Strong leadership attributes to motivate and achieve success through people • Ability to lead a team successfully and to formulate tactical plans for strategy execution • Ability to work under pressure • Strong business acumen • High degree of emotional intelligence • Change management skills
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