Acquisitions Supervisor - Gauteng, Randburg - Randburg
Matchworks
REQUIREMENTS: Matric/NQF level 5 or Higher qualification Min 3 years Contact Centre supervisory/leadership experience Previous experience in managing or working in a sales environment familiarity with Industrial Relations, Customer Relations and General Management Training experience will be advantageous DUTIES: Manages all Call centre activities and the daily running of the team Ensure that all administrative tasks including capturing of leads are handled efficiently Listening to calls to improve quality and minimise errors and track agent performance Reviewing the performance of staff and identifying training and development needs Handling complex customer complaints Ensure a minimum of 95% conversion rate on lead to contract Marketing the companies products and services to both existing and prospective clients Increases customer satisfaction via process improvement initiatives Contact Noluthando Tshabangu [Phone Number Removed]; Email: [Email Address Removed] [Email Address Removed] Desired Skills: Proficient in Microsoft Office Suite Familiarity with Industrial Relations Customer Relations General Management Desired Work Experience: 2 to 5 years Desired Qualification Level: Grade 12 / Matric
Apply Now
Facebook
WhatsappRelated Jobs
Call Centre Manager - (must have Technical and ISP experience) - Johannesburg
...
Team Leader Call Centre Randburg - Randburg
Quantum Recruitment
...
Team Leader Call Centre Randburg - Randburg
Quantum Recruitment
...
Call Centre Manager From 750000 to 850000 (Ctc) - Monthly - Johannesburg
Abantu Staffing Solutions
...
Call Centre Manager Johannesburg, South Africa - Johannesburg
Abantu Staffing Solutions
...