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Administrator (NQF Level 5) - Sandown

Job Purpose The purpose of the Administrator: job is to provide, maintain and enhance the administrative processes of the Certification Department and a professional level of support a whole. This role also includes providing the required support and services internally and externally, relating to the delivery of the Certification programmes, as required within the professional environment Role within the organisation The role you play within the organisation is of vital importance. The reputation and the corporate image of the company are both factors that you will have direct influence on with all individuals that you may encounter. As the Certification administrator your role within the organization will be one of administration and coordination relating to the programme delivery of all certification related activities within the departmental workstream. An excellent level of service is required of you at all times both internally and externally. Key responsibilities and duties Certification administration, coordination and delivery: Administration and logistical arrangements of Certification delivery including but not limited to enquiries, communications and correspondence, marketing and knowledge events, exams, phase delivery (exams, PQE, interviews etc), general financial administration and maintenance of the association management system (YM) Communication, liaison and relationship building with all stakeholders in the Certification workstream including internal departments, committee members, assessors and potential and existing Director Certification candidates Coordination of the submission and assessment of the Portfolio of Qualifications and Experience (PQE) Coordination and invigilation of the CD(SA) Examination and [URL Removed] Assessment Coordination of Certification interviews with the Certification committee, Interview panelists and the candidates Handling client and Certification candidate queries and escalate to Senior Manager: Certification as required Quality assurance of all documentation, meetings and client touch points with feedback to the Senior Manager: Certification Support the Senior Manager in the preparation for committee and candidate meetings Meeting monthly targets and general deadlines General Ongoing input into administration and Certification related processes to ensure quality and consistency in the work flow Follow up and reporting on debtors to Senior Manager: Certification Input into monthly reporting framework for Senior Manager: Certification for weekly and monthly reporting on activities performed, income and expenditure and pipeline statistics Handover of membership and training referrals to the relevant internal departments Ensure data integrity of Certification candidate database Ensure effective knowledge sharing and status discussions with Senior Manager: Certification Attend & manage Certification activities off-site as required Promotion of services to all potential clients / members Assist with and attend company functions/events as required Ad-hoc tasks as related to the Certification related activities Attitude & Personal Attributes As the Administrator: Certification it is vital to have a high energy level Required Skills Knowledge of advanced clerical, operational or customer service skills acquired through education, experience or on the job training Maintain a high standard of communication in business English at all times Provide excellent customer service to all clients, members and internal staff at all times Excellent verbal and writing skills Intermediate level of PC literacy and the use of Microsoft Office Suite is required Demonstrate a high level of confidentiality High standard of record keeping Own reliable transport for client meetings and presentations The ability to practically apply this knowledge on the job Experience, training and knowledge Diploma in field (Business administration, Marketing, Events, Facilitation, etc.) (NQF level 6) Minimum of 3 years of relevant administrative experience within a professional organisation Desired Skills: Business English Customer service English writing skills Computer literacy Desired Work Experience: 5 to 10 years Admin Clerk Desired Qualification Level: Diploma Employer & Job Benefits: Prov. Fund. INCLUDED in CTC package Apply Now
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