Administrator Somerset West - Somerset West
AfroCentric Group
This role is responsible to facilitate the administration process with regards to the management of debit orders, EFT, Stop Order and Persal payments from individual clients and employer groups, report collection activity and ensure that all quality standards are adhered to as well as provide onboarding support of new premium management processes for all products administered by EssentialMED Ensure Debit order, stop orders and persal collections are executed according to the scheduled dates Prepare the documentation for the authorization of the runs Submit the run's (files) to the various third parties according to the process with the SLA Work closely with the Client services, relationship management and policy holder maintenance teams to ensure that all additions, amendments and resignation are done before executing the runs. Upload all EFT's received and process all POP's received for EFT's Upload all rejections for Debit orders, Stop orders and persal. Ensure communication for the rejections and unpaid EFT's are distributed to policyholders and brokers Ensure where 2 nd rejection failed lapsed communication must be distributed and the policy holder's policy should be lapsed Process premium refunds Process re-instatement for payments received Process Policy reconciliation requests Reconcile payments received with invoices. Quality check work processed, documentation and correspondence generated. Management of suspense (unallocated) account Authorisation of banking detail amendments for policy holders / payers Collate and analyze account data and generate financial reports Assist with finance queries received from various teams where information not available SLA's in place to be adhered too Weekly & Monthly reporting CRM (Freshdesk) compulsory to be utilized as we measure SLA's and client communication via this Be backup for the bookkeeper Other duties as assigned by the financial manager Knowledge of Oracle Finance Knowledge and Skills Working knowledge of insurance systems and procedures Working knowledge of premium management processes and billing procedures Analytical and detail orientated Teamwork and motivational skills Commitment to service excellence Communication skills Self-starter Results oriented Responsible and accountable Ability to work independently Ability to multi-task, set priorities and manage time effectively Proficiency with MS Office Suite, specifically Excel Knowledge of Oracle Personal Attributes Passionate about continually learning (from failures, from others, from successes) Radiating positive energy (pleasant, optimistic, understanding the effect this has on others) Action Oriented (willing to take practical action to deal with a problem or situation) Dedicated (wholly committed to the continuous improvement) Tact and diplomacy Ability to work to in a team environment Reliable and trustworthy Experience 3 years premium management experience within an insurance or financial services environment Qualifications/Training Matric with Mathematics or Accounting Relevant Diploma or equivalent NQF level Competitive
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