Administrator South Africa - South Africa
Interdot
The bursary administrators provide support to the bursary admin department across a range of projects and activities, and often interact with the other student support divisions in the business. This consists of assisting with the organization and implementation of various tasks, projects and processes within the department, and providing customer and supplier care via e-mail, social-media, inbound phone calls and outbound calls. Assisting users efficiently, whilst maintaining a professional conversation. Perform daily administrative tasks to ensure the day-to-day functionality of the department Conduct research, as defined by the department manager, to aid in the recruitment of the funding candidates Assist with the design and distribution of marketing posters Conduct cold calls to market the external funding opportunities Liaison with external parties regarding student accounts and results, or other documents/information necessary for the day-to-day functioning of the department Assist with processing of applications - including but not limited to application verifications, scheduling interviews, responding to queries and notifying students about the outcome of their applications Conducting interviews with shortlisted candidates in the student recruitment process Maintaining up to date information on students Liaising with students for ongoing document requirements Eagerness to learn about our services and clients, policies and processes Communicate directly with partners and encourage trusting relationships Deliver a first line support service via the service desk by logging incidents and service requests received telephonically and via e-mail, assisting users with technical and nontechnical queries/issues Responding to customers questions and requests for assistance via email, online chats and by telephone and providing basic training when required Assisting with development of resources to enhance customer experience (scriptwriting, recording “how to videos”, writing emailers/templates) and inducting new users onto company applications Participate in team meetings to report on user experiences and contribute to new methodology and standards Availability to provide sponsors with updates on their students' usage of support services Manage a variety of tasks and activities which may require adjustments to priorities to satisfy business needs Matric with Maths and first language English (essential). Any tertiary educationqualification will be advantageous A minimum of 2 years of relevant work experience is preferred. Any level of experience qualifies, including internships Proficiency with computers and the following tools: MS Excel, Word, Gmail, and the Google ecosystem of services Must be able to multitask (manage multiple tasks at any one time) Remain curious and eager to improve professional skills The successful candidate will be working remotely most of the time (equipment will be provided for work purposes). However, candidates must be able to get to the Cape Town office, client offices or workshop venues as and when required Must have stable Wi-Fi or fibre connection at home Can work independently or as part of a team, when required Completion of a speed typing test: Speed – 30 wpm/95% accuracy (you can practise here: Completion of a basic reading test: Average reading speed (around 200 wpm/75% comprehension) Completion of a basic MS excel test using pivot tables Completion of an on-site culture test. To be communicated to shortlisted candidates. It will be a lot of fun.
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