After Sales Manager - East Johannesburg
GP Consult
After Sales Manager - Commercial / Heavy Vehicle Industry - Isando, Kempton Park Job Description Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border market Strategic Leadership: Develop and implement a comprehensive national after-sales strategy to optimize customer satisfaction, loyalty and profitability. Service Network Optimization: Evaluate and enhance the service network, ensuring efficient coverage to meet customer needs while maximizing operational effectiveness. Quality Assurance: Implement and oversee quality control measures for service and parts, ensuring compliance with company standards and Industry regulations. Customer Relations: Foster strong relationships with key clients, addressing their concerns promptly and working to exceed their expectations. Revenue Growth: Collaborate with sales and marketing teams to identify opportunities for upselling services and parts, contributing to overall revenue growth. Training and Development: Implement training programs to enhance the skills and knowledge of after sales teams, keeping them abreast of the latest industry technologies and trends. Data Analysis: Utilize data and performance metrics to evaluate aftersales operations, identify areas for improvement, and drive data-driven decision-making. Budget Management: Develop and manage budgets for the aftersales department, ensuring cost-effectiveness and financial accountability. Compliance: Ensure that all aftersales activities comply with relevant regulations, standards and safety protocols. Minimum Requirements Matric, plus qualification in business or engineering or related field will be advantageous. Minimum 5 -8 year’s proven experience in similar role in Commercial Industry. Code 8 license. Strong Reporting and Presentation skills. In-depth knowledge of aftersales operations, service and warranty processes and parts management. Personal Attributes Strong leadership skills with the ability to inspire and lead cross-functional teams. Excellent communication and interpersonal skills. Strategic thinker with the ability to translate vision into actionable plans. Results-oriented mindset with a focus on customer satisfaction and business growth. Analytical skills to interpret data and make informed decisions
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