Aftersales Manager - Central Johannesburg
Flink Recruitment
As the After-Sales Manager, you will be responsible for overseeing all aspects of after-sales operations, including service, parts, warranty, and customer support, to ensure the highest level of customer satisfaction and retention. Your primary responsibilities will include but are not limited to: Job Description: As the After-Sales Manager, you will be responsible for overseeing all aspects of after-sales operations, including service, parts, warranty, and customer support, to ensure the highest level of customer satisfaction and retention. Your primary responsibilities will include but are not limited to: Service Operations: Supervising and coordinating service activities at authorized dealerships and service centers to ensure efficient and effective operations. Implementing service standards and procedures to maintain consistency and quality across all service centers. Monitoring service performance metrics and implementing corrective actions as needed to improve service quality and customer satisfaction. Managing service capacity, resources, and staffing levels to meet customer demand and service targets. Parts Management: Overseeing parts inventory management, including procurement, stocking, and distribution, to ensure availability and timely delivery of parts to service centers. Developing and implementing parts pricing strategies to optimize revenue and profitability while maintaining competitiveness in the market. Monitoring parts sales performance and implementing strategies to increase parts sales and profitability. Warranty Administration: Managing warranty claims processing and administration to ensure timely and accurate reimbursement for warranty repairs. Analyzing warranty claim data to identify trends and root causes of defects or issues and implementing corrective actions to address them. Providing support and guidance to dealerships and service centers on warranty claim procedures and requirements. Customer Support: Ensuring prompt and effective resolution of customer inquiries, complaints, and escalations related to after-sales service and support. Implementing customer satisfaction initiatives and programs to enhance the overall customer experience and loyalty. Conducting regular customer feedback surveys and analyzing results to identify areas for improvement and implement corrective actions. Team Leadership and Development: Providing leadership, guidance, and support to after-sales teams to foster a culture of excellence, collaboration, and continuous improvement. Recruiting, training, and developing after-sales staff to ensure they have the necessary skills and knowledge to deliver exceptional service and support. Requirements: Must Have Automotive background from Dealers or OEM within the automotive space. We are interested in experience and what you can do not qualifications.
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