Agent: Broker Support - South Africa
Position: Agent: Broker Support Position Purpose: To assist the Key Account Officers with the general administration, queries, presentations, stand in for KAO at the pay points etc. Experience: 1 - 2 years experience in the medical aid industry Qualifications: Matric Generic Objectives: Specific deliverables: Operating Model: -Ensure that payments were processed at correct rate and against available benefits -Investigate all documentation, correct where required and link to member's records -Analyse and correct incorrect payments and identify reason for non -payment. Apply Quality Analysis checklist to processing of claims -Provide comprehensive and accurate feedback to clients -Identify system constraints and escalate accordingly -Assist in Call Centre/other areas when required -Ensure that quality control targets are met
Apply Now
Facebook
WhatsappRelated Jobs
Call Centre Agent Centurion - South Africa
Boffin and Fundi
...
Call Centre Agent/Call Centre Team Leader Market related - South Africa
Boffin and Fundi
...
Senior Broker Assistant Midrand - Midrand
Treetop Talent
...
Senior Broker Assistant - Midrand
Treetop Talent
...
Team Leader: Care Operations - Johannesburg
...