Agent: Contact Centre - South Africa
The purpose of this position is to engage service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and processing of Images received daily. Key Activities: Handle telephone and email/web queries within standards and service level agreements Correctly route all escalated calls to correct departments Professionally handle hospital claim queries Accurately capture pathology data and other data Professionally handle all client communications Assist in other job functions within the department when the need arise Education and Experience: 1-2 years Call Centre experience, preferably in the Medical Aid Administration Industry Bilingualism (English, Afrikaans and an African language will be an advantage) Computer Literate Matric Call Centre or Customer Services certificate /qualification advantageous
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