Airports Company South Africa – Corporate Specialist: Problem And Configuration - South Africa
Advert Code: CORP000243 Key Performance Outputs: Responsible for the finding of root cause of identified incidents (or finding of root cause) Develop Configuration Management plans that are aligned to SACM Charter. Conduct Configuration Identification which includes categorisation of configuration structures and configuration items. Manage configuration control by ensuring that authorised configuration items (CIs) are recorded. Manage the Configuration Management Database(CMDB) Audit and verify the physical existence of CIs against the CMDB and controlled libraries. Ensure that the Incident Management process is managed as per agreed SLA’s Develop monthly reports on Problem and Configuration status. Ensure compliance to IT security standards and best practice Technical Skills And Experience: A relevant IT or tertiary qualification. ITIL foundation and/or Managers/Practitioners certification 5-7 years’ experience within an ITIL framework Knowledge of the adoption of Problem Management process with the IT environment. Expert knowledge in root cause analysis and data collection Expert knowledge of network system/infrastructure management and process methodologies and practices Competencies: The successful candidate must have strong interpersonal and oral communication skills with proven analytical and problem-solving abilities. Perseverance is critical in this demanding role and the candidate must have excellent planning skills and must know how to manage and measure work effectively. Click here to apply online Applications accepted until: 21st of Feb, 2014 Equity Statement: Internal and/or External: This position will be filled in line with ACSAs values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented and the position will also be advertised externally.
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