Ambassador Randburg - Randburg
Star Retailers
We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store. Post about our products/services online (e.g. social media and forums) Create, share and respond to online reviews Network and build trusting relationships with potential customers Thoroughly understand our products and services to inform potential customers Use word-of-mouth marketing techniques, like referring our company to friends Assist in organizing marketing events Track customers' preferences and suggest advertising and positioning ideas Provide feedback to the Marketing and Product departments regarding customers' requests Able to effectively handle complaints and conflict to reach the most positive resolution. Listen to customers' concerns, issues and questions Resolve customers' concerns and answer customers' questions to your best ability Maintain a positive attitude and calmly respond to customers' complaints Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise Recommend possible products to meet the customers' needs Refer issues and questions to managers if necessary Prepare product and customer reports by gathering data collected during customer interactions Proven work experience as a Brand Ambassador, Promoter or similar role Strong social media presence on multiple platforms Excellent communication skills Professional attitude An outgoing, friendly personality, and a desire to meet new people Experience in retail sales is a plus Marketing or relevant degree Grade 12 matric 1 years experience market related
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