Application Engineer - - Centurion

Responsibilities:

Providing fast and effective support to our clients via phone calls, emails, TeamViewer or on-site
Support function in allocated specialized fields within the software package
Presenting of various training courses as allocated to each AE
Providing demonstrations and technical insight into the various software packages to assist the sales team during the sales process
Review customers' technical needs and assists higher level engineers in developing service solutions to meet these needs
Monitoring existing systems and recommending improvement
Sharpen your knowledge on the software with its most recent functions and features
Improving your knowledge through training and the certification program
Assist with presentations/demonstrations at webinars/seminars/hands-on training and the launch events
Conducting implementations for customers on any of the SN products
Assist with the delivery of products to clients and ensure the customer is aware of Mecad and the support we provide
Fishing for potential leads when talking to customers
Assist customers with consultation work if they do not have the knowledge or a license of a specific product.
Trouble shoot customer issues and provide all test results and findings to us in a professional manner so that this information can be used by developers to enhance the product
Be the link between customer and our product.