Application Support Consultants - Durban
Rewardsco Ltd
The purpose of this role is to provide maximum support to the Outbound Sales Division ensuring maximum uptime and productivity of users. Key Accountabilities: Ensure Operational efficiency of Outbound Sales Division and provide first and second line IT Support Provide hands-on Support to others within Rewardsco Assisting in the development and implementation of standard operating practices High levels of attention to detail and resilience Coordinate and lead technical desktop and application projects Track and Maintain hardware assets assigned to the IT Department Contributing to team effort and success in all areas of support Contribute to and measure professional development Deliver/Promote the highest levels of Client Service to all areas of the business Improve desktop support and other end user services through documentation and processes Understanding, enforcing and living by best practice methodologies Specialist Technical Skills Required: Able to troubleshoot connectivity, OS and web application issues Must have strong analytical and problem-solving ability Deliver the highest levels of network service to supporting users and applications Work with end-user team in isolating application related issues as a result of poor Telco performance Knowledge of Web Applications Follow the support triage guidelines effectively and efficiently when dealing with support related queries, where necessary escalate to 3 rd line support or other pertinent teams Specific Skills Required: Must be creative in problem solving and solution creation Must be able to communicate effectively A professional who sets and maintain high standards of quality Must be able to work under pressure Strong interpersonal, project management, and communication skills Eagerness and willingness to investigate and challenge information and actions when necessary and appropriate Technical Knowledge: CompTIA A and N Certification essential together with an IT Diploma IT Degree in Computer Systems (advantageous) Web Application Support Basic SQL knowledge is essential Must be strong with Technology Management toolset such as SCCM Proficiency in the Microsoft Eco-System, including SharePoint, Office Suite, and Power BIT’s & C’s apply T’s & C’s apply
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