Job Description

Job Purpose

To co-ordinate and manage the operation of all aspects of the existing commissioned Corporate Building Cleaning Contracts and any subsequent or future contract in this area.
To co-ordinate and manage the operation of all aspects of further externally commissioned Facilities Management-related service contracts that may be required to become the responsibility of the incumbent in the future eg: hygiene, pest control..
To control the financial and resource management of the contracts allocated to you.
To manage quality standards and to control contract costs.
To provide professional and technical advice specific to Facilities Management Services to departments, committees and external agencies as approved by the company.
To ensure the work is compliant with professional standards, within devolved budgets and meets Service Level Agreements (SLAs) via sound and accountable management systems.
To lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement.
To liaise, co-ordinate and represent the service and company as a champion for customer service. To build a reputation for best in class Facilities Management for customer service within all the sites allocated to you.
To manage trolley losses and recoveries on site in the region.

Skills and Competencies

Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLAs.
Strong people skills and knowledge or Industrial relations.
Strong on client relationships and strong communication skills.
Leadership skills.
Attention to detail.
Sense of urgency.
Problem solving experience.
Able to work under pressure.
Be flexible and adaptable.
Should be able to work independently.
Able to work independently and under pressure.

Qualifications

Minimum Matric or extensive relevant experience;
5 years Cleaning Management experience in a similar environment on middle management level.
Must have own drivers'' license and own vehicle.
Relevant operations and people management experience.
Strong management of staff experience and the ability to oversee large compliments of people. (ie. timekeeping, attendance, check work flows, monitoring of schedules, motivating and disciplining staff).
Identifying potential candidates to develop.
Understand cleaning principles and knowledge of company policies and procedures.

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