Asset and Configuration Management Specialist - eThekwini
Professional Recruitment Partners
Position: Asset and Configuration Management Specialist Department: Service Desk Location: Durban Salary: R30 000 – R35 000CTC Responsibilities: Manages configuration items (CIs) and related information. Is responsible for ensuring ICT hardware and software assets and their configurations are known, recorded and accessible. Responsible for maintaining the relationships between the configuration items that make up the services, systems and applications used by the business. Investigates and implements tools, techniques and processes for managing CIs and verifies that related information is complete, current and accurate. Qualification and Experience: Grade 12, NQF Level 4 ITIL Foundations Intermediate ITIL Qualification in Service Asset and Configuration Management 3-5 years in previous roles within the Service Asset and Configuration Management function Competencies: Knowledge and Skills: · Computer Literacy and MS Office Product Suite · Advanced Excel skills · ITIL Framework · Telephone Etiquette · Time And Priority Management · Client Service Agreements · Understanding and Knowledge of The Service Management and Knowledge Management Tools Used for I ncident Management (i.e. ServiceNow) Core Competencies: · Analytical Thinking · Communication · Conceptualisation · Decisiveness · Demonstrative · Evaluating · People Orientation · Presentation Skills
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